Our Policies

At My Lace Art, we appreciate your business and look forward to making your shopping experience with us a pleasant one. Please take a moment to familiarize yourself with our policies and terms of use.

Payment
We proudly accept Paypal payments. Payment details are collected using the latest in SSL secure technology for your safety. You may make a secure payment through Paypal services, even if you do not have a Paypal account. 

Payment is due at the time the order is placed unless otherwise previously arranged. If payment is not received within 7 calendar days, the order will be cancelled and the item will be returned to stock.

Shipping
We ship withing two business days of receiving your payment. Special orders may require more time. Your order will be carefully packaged and sent to you through UAE postal services, If you prefer express shipment, we can arrange to use another provider such as DHL, Aramex or UPS. You must contact us PRIOR to placing your order to let us know if you prefer another shipping service, as we will need to adjust your costs. International customers, please email us prior to placing your order so that we may supply you with an accurate shipping quote. 

Returns and Exchanges
We do our best to accurately describe each and every item. Returns and exchanges will be handled on a case by case basis. Drop us a line to discuss your unique situation.

Damages
In the event of a damaged item, please let us know immediately upon receipt of the item and we will work to make it right for you.

Privacy Policies
My Lace Art respects your privacy. All information supplied to us will be solely used to fulfill your order and to contact you in reference to your order. Your information will never be sold or supplied to a third party, unless required by Law.

Copyright, materials and information contained in this website are the property of My Lace Art. Please do not copy or redistribute any images or text in whole or in part from our online boutique. Violations of our Copyrights and/or Intellectual Property rights may be reported and handled under the law.

My Lace Art will not be liable for any loss, damages, personal injury or negligence resulting from the use of goods or services supplied to you, or on behalf of you, through our website.

 

Thank you for your business and for your understanding. We look forward to serving you.


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